Happy Customers
Don't take our word for it. See what customers are saying about us.
“I have struggled to get a response from the Airline regarding compensation for my flight, I waited 3 months, when I did get a reply, they clearly had not understood my case, my flight was delayed by 3 hours 40, so I looked up what my rights are regarding this, and it looked like I was in the right. Instead of waiting more time for the Airline to reply I started the same process with Aviation ADR, a UK based company that independently looks at cases and makes a ruling that the airline must abide by. I submitted my case and was told that the case information that I uploaded was fine, and that they were now waiting for the Airline to respond. This took them about a month to do, (no change there). I was then informed that Aviation ADR could take up to 90 days to then make their decision on the case, but I was pleasantly surprised that they can back to me in just three weeks with their final decision, it was in my favour, I had to wait for the airline to then pay me my compensation, but they did! I was really impressed with the speed at which my case was processed and the professionalism of Aviation ADR, highly recommend them.”
Don
Woking, UK
“The airline refused to pay me any compensation or any expenses when my luggage was lost on a flight from Heathrow to Paris earlier this year. The airline sent me a deadlock letter saying they would not pay out, to be honest I don’t think they fully understood the extent of my loss, this accompanied with multiple flight delays, it was a complex case. I found AADR on Google, read a few reviews and thought that this is probably the best route instead of involving lawyers at a great expense to me. At least the AADR route was totally free for me. They looked at the case in what seemed a very methodical way, they made a determination on the case that was very complex, but it hit on all the points I had raised and referenced the law all through the document, I didn’t think was possible to do at no cost to me. I got a payout from the airline, far beyond what I was thinking I would get, but when you look through their determination document, it was very fair.”
Robert Stern
London, UK
“I tried and tried with #### airline to resolve what seemed to be an obvious case of a cancelled flight, from which I understand you would receive a fixed amount of compensation. I never had a response from ##### airline. The CAA website states that if there is no response after a certain time you can use an alternative dispute resolution company to help resolve a complaint you have with a flight. The communication with the ADR company was spot on, and the process simple. I received exactly what I thought I was eligible for according to the law.”
Sarah
Swindon
“Highly recommend this disputes company, I had zero luck with ###### ###, I uploaded proof that I had been trying to communicate with ###### ###, which they accepted, they then had a defence from ###### ###, and found the case in favour of myself and family, we had compensation and our expenses back in our bank account very quickly.”
Lateef
Southall London
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