Accessibility

Live text chat for the deaf and/or hard of hearing

Please click here to book an appointment with one of our agents for a live online text chat.

Language

All of our websites and portals now have a translation option that covers most of the World’s languages, you can both read, write and communicate with us in your native language, please let us know if your native language is not available and we will add it for you.

Paper versions of our web forms

All of our schemes have downloadable PDFs of our complaint forms, these can be filled out and posted to us at our main office address.

How else can we help you?

Do let us know what your particular needs are, and we will do our best to help. Please click here and choose Reasonable adjustment request.

Website standards

We try to conform, where possible, with W3C Web Content Accessibility Guidelines.