Air Baltic Complaints – How to complain about an Air Baltic flight?
If you have encountered difficulties with an Air Baltic flight, such as experiencing an Air Baltic flight cancellation or dealing with a delay of over 3 hours, had your luggage lost or damaged, or if you were unhappy with the service you received, you are not alone. Should you have already brought this to Air Baltic's attention with no resolution, you are more than welcome to begin your complaint process by using our complaint form.
We accept flights operating to and from the UK, Denmark, France, Spain & Italy
Start Your Complaint
Please be aware that in order to lodge a complaint against Air Baltic, you must have initially communicated your grievances to Air Baltic in a written format. It is required that you have either received a final written response (often known as a 'deadlock letter') from them or you have allowed Air Baltic a window of eight (8) weeks to respond to your grievance. Please note that AviationADR can only intervene with cases that remain unresolved.
AviationADR can now deal with all Air Baltic claims for flights opening to and from the UK, Denmark, France, Spain and Italy.
We are equipped to handle a variety of disputes between consumers and airlines, including grievances connected to:
Once you have submitted your complaint form, your case will go through the following process
Ways to Complain
You can download our paper complaint form here and send the completed form to:
Aviation ADRIf you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
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