Buzz

Buzz Air Complaints - How to complain about a Buzz Air flight?

Filing a complaint and advocating for your rights as a passenger is vital when it comes to navigating the world of air travel. If you have encountered a disappointing experience with Buzz Air, rest assured that there is a simple and efficient procedure to register your grievances. As your aviation Alternative Dispute Resolution (ADR) service, we are committed to assisting you throughout each stage.

We accept flights operating to and from the UK, Spain, Sweden & Denmark.

Start Your Complaint

Before making a complaint about Buzz Air

When filing a complaint about Buzz Air, remember to gather all relevant documentation, familiarize yourself with their complaint policy, be aware of any time limitations, provide a clear and concise description of the issue, and clearly state your desired resolution or compensation. Following these steps will help ensure a smoother complaint process.

What Buzz Air Flight complaints can we deal with?

AviationADR can deal with flight complaints involving Buzz Air flights operating to and from the UK, Spain, Sweden and Denmark.

Our services encompass a wide range of complaints related to Buzz Air flights. We handle disputes arising from flights that arrived or departed (or were scheduled to arrive/depart) from UK airports. Whether it's denied boarding, flight delays or cancellations, damaged, lost or delayed luggage, destruction or loss of passenger-carried items, challenges faced by disabled passengers or those with reduced mobility, unfair trading concerns, pricing issues, or misrepresentation, we can assist with resolving these matters. Our aim is to address various grievances and ensure a fair outcome for both consumers and the airline.

We can deal with most disputes between consumers and airlines, including disputes in relation to

  • Denied boarding, flight delays, or cancellations
  • Damaged, lost, or delayed luggage
  • Destruction, damage, or loss of items worn or carried by passengers
  • Challenges faced by disabled passengers or those with reduced mobility
  • Unfair trading concerns
  • Pricing discrepancies
  • Misrepresentation

The Process

Once you have submitted your complaint form, your case will go through the following process

01

Complaint Lodged

02

Initial Assessment

03

Case Passed To Airline

04

Complete Complaint File

05

Decision

Ways to Complain

There are two (2) ways to bring your complaint to Aviation ADR

By Post

You can download our paper complaint form here and send the completed form to:

Aviation ADR
Stratford Office Village
Unit 12 Walker Avenue
Wolverton
Milton Keynes MK12 5TW
Online

If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.