KLM Complaints

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KLM Complaints - How to complain about a KLM flight?

If you encounter any issues or disputes with a product or service from KLM, such as a flight cancellation or a delay exceeding 3 hours, loss or damage of luggage, or unsatisfactory service, you might need to voice your concerns. In the event that you have already lodged a complaint with KLM, you can make use of our dedicated complaint form to initiate the process of addressing your complaint.

We accept flights operating to and from the UK.

Start Your Complaint

Before making a complaint about KLM Flights

Kindly take note that in order to submit a complaint against KLM, it is essential that you have already lodged a written complaint directly with KLM and either received a final written response (sometimes referred to as a 'deadlock letter') or given KLM a period of eight (8) weeks to address your dispute. Please be aware that AviationADR can only assist with unresolved complaints.

What KLM Flight complaints can we deal with?

The airline sector covers complaints against any KLM flight that arrived or departed (or was supposed to arrive/depart) from a UK airport.

We can assist with various disputes between consumers and airlines, including:

  • Getting denied boarding, facing flight delays, or experiencing cancellations
  • Dealing with damaged, lost, or delayed luggage
  • Addressing the destruction, damage, or loss of items you had on you during the flight
  • Resolving issues encountered by disabled passengers or those with reduced mobility
  • Tackling problems related to unfair trading
  • Addressing concerns about pricing
  • Resolving cases of misrepresentation.

The Process

Once you have submitted your complaint form, your case will go through the following process

01

Complaint Lodged

02

Initial Assessment

03

Case Passed To Airline

04

Complete Complaint File

05

Decision

Ways to Complain

There are two (2) ways to bring your complaint to Aviation ADR

By Post

You can download our paper complaint form here and send the completed form to:

Aviation ADR
Stratford Office Village
Unit 12 Walker Avenue
Wolverton
Milton Keynes MK12 5TW
Online

If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.