Oman Air

Oman Air Complaints - How to complain about a Oman Air flight?

If you have encountered any issues or disagreements with an Oman Air product or service, such as a flight cancellation, delay exceeding 3 hours, lost or damaged luggage, or unsatisfactory service received, fret not. If you have already expressed your concerns to Oman Air but require further assistance, you can initiate the complaint process by using our dedicated complaint form.

We accept flights operating to and from the UK.

Start Your Complaint

Before making a complaint about Oman Air

Before you can file a complaint against Oman Air, make sure you've already sent a written complaint directly to them. You should have either received a final written response (sometimes called a 'deadlock letter') or given Oman Air eight (8) weeks to address your concerns. Remember, AviationADR can only assist with complaints that remain unresolved.

What Oman Air Flight complaints can we deal with?

AviationADR handles complaints regarding any Oman Air flight that departed from or arrived at a UK airport (or was scheduled to do so).

We can assist with a wide range of disputes between consumers and airlines, including:

  • Denied boarding, flight delays, and cancellations
  • Lost, damaged, or delayed luggage
  • Damage, loss, or destruction of items worn or carried by passengers
  • Problems faced by disabled passengers or passengers with reduced mobility
  • Problems related to unfair trading practices
  • Pricing
  • Cases of misrepresentation

The Process

Once you have submitted your complaint form, your case will go through the following process

01

Complaint Lodged

02

Initial Assessment

03

Case Passed To Airline

04

Complete Complaint File

05

Decision

Ways to Complain

There are two (2) ways to bring your complaint to Aviation ADR

By Post

You can download our paper complaint form here and send the completed form to:

Aviation ADR
Stratford Office Village
Unit 12 Walker Avenue
Wolverton
Milton Keynes MK12 5TW
Online

If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.