Buzz Air Complaints - How to complain about a Royal Brunei flight?
If you've faced problems like a flight cancellation, delay of more than 3 hours, lost or damaged luggage, or unsatisfactory service, we're here to assist. Already filed a complaint with Royal Brunei Airlines? Use our dedicated complaint form to kickstart the resolution process for your complaint.
We accept flights operating from the UK.
Start Your Complaint
First off, make sure you've already written a complaint directly to Royal Brunei Airlines. That's a must! Plus, you should have received a final written response (aka a 'deadlock letter') or given them a full eight weeks to respond to your issue. Oh, and remember, AviationADR can only tackle complaints that are still ongoing. So, if your issue remains unresolved by Royal Brunei, we're here to lend a hand.
AviationADR covers complaints against any Royal Brunei flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.
We have the ability to handle a wide range of conflicts between consumers and airlines, covering disputes related to
Once you have submitted your complaint form, your case will go through the following process
Ways to Complain
You can download our paper complaint form here and send the completed form to:
Aviation ADRIf you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
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