Tap Portugal Complaints

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TAP Portugal Complaints - How to complain about a TAP Portugal flight?

Should you experience any problems or disagreements related to a TAP Portugal product or service, including flight cancellations, delays of over 3 hours, baggage loss or damage, or unsatisfactory service, we are here to provide assistance. In the event that you have already registered a complaint directly with TAP Portugal, you can make use of our online complaint form to initiate the complaint process and pursue a resolution.

We accept flights operating to and from the UK.

Start Your Complaint

Before making a complaint about TAP Portugal

Please be aware that in order to register a complaint against TAP Portugal, it is required that you have already submitted a written complaint directly to TAP Portugal. This entails either receiving a final written response (sometimes referred to as a 'deadlock letter') or allowing TAP Portugal a period of eight (8) weeks to address your concerns. Please keep in mind that AviationADR can only handle complaints that remain unresolved.

What TAP Portugal Flight complaints can we deal with?

AviationADR covers complaints against any TAP Portugal flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.

We can deal with most disputes between consumers and airlines, including disputes in relation to

  • Instances of denied boarding, flight delays, or flight cancellations
  • Incidents involving damaged, lost, or delayed luggage
  • Damage, loss, or destruction of passenger-worn or carried items
  • Challenges faced by passengers with disabilities or reduced mobility
  • Concerns regarding unfair trading practices
  • Pricing-related matters
  • Instances of misrepresentation

The Process

Once you have submitted your complaint form, your case will go through the following process

01

Complaint Lodged

02

Initial Assessment

03

Case Passed To Airline

04

Complete Complaint File

05

Decision

Ways to Complain

There are two (2) ways to bring your complaint to Aviation ADR

By Post

You can download our paper complaint form here and send the completed form to:

Aviation ADR
Stratford Office Village
Unit 12 Walker Avenue
Wolverton
Milton Keynes MK12 5TW
Online

If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.