TUI Complaints - How to complain about a TUI flight?
If you have experienced a problem or dispute with a TUI flight-related product or service, like a flight cancellation, a delay of more than 3 hours, lost or damaged luggage, or an unsatisfactory level of service, you can begin the complaint process by using our online complaint form. Please note that you should have already made a complaint directly to TUI before utilising this form.
We accept flights operating to and from the UK.
Start Your Complaint
Please be aware that before lodging a complaint against TUI, it is required that you have already filed a written complaint directly with TUI and either received a final written response (commonly known as a 'deadlock letter') or allowed TUI a period of eight (8) weeks to address your concern. It is important to note that AviationADR can only assist with unresolved complaints.
AviationADR covers complaints against any TUI flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.
We can deal with most disputes between consumers and airlines, including disputes in relation to
Once you have submitted your complaint form, your case will go through the following process
Ways to Complain
You can download our paper complaint form here and send the completed form to:
Aviation ADRIf you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
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