Turkish Airlines Complaints - How to complain about a Turkish Airlines flight?
If you have encountered a problem or dispute with Turkish Airlines, such as flight cancellation, a delay exceeding 3 hours, loss or damage of luggage, or unsatisfactory service, you can initiate the complaint process by using our 'airline' complaint form. This form is designed to assist you if you have already filed a complaint directly with Turkish Airlines and would like to take further action. By submitting this form, your complaint will be processed and addressed accordingly. We recommend providing specific details regarding your incident, including flight information, documentation, and a clear description of the issues faced.
We accept flights operating from the UK.
Start Your Complaint
Please note that to be eligible to make a complaint against Turkish Airlines, you should first have lodged a formal complaint directly with the airline, either in writing or through their customer service channels. Allow Turkish Airlines an appropriate period of time (typically eight weeks) to respond to your dispute and provide a resolution. If you have received a final written response or have given Turkish Airlines the specified time to address your complaint without a satisfactory resolution, you can proceed to seek assistance from AviationADR. It's important to note that AviationADR can only handle unresolved complaints, so ensure you have followed the necessary steps with Turkish Airlines before involving the dispute resolution service.
AviationADR covers complaints against any Turkish Airlines flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.
We can deal with most disputes between consumers and airlines, including disputes in relation to
Once you have submitted your complaint form, your case will go through the following process
Ways to Complain
You can download our paper complaint form here and send the completed form to:
Aviation ADRIf you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
EN-GB
DE
DE-AT
DE-CH
DA-DK
ES
HU
IT
FR
PL