Welcome to Our Online Complaint Platform
We understand that experiencing any issues related to aviation can be stressful and inconvenient. That's why we're committed to addressing your concerns swiftly, effectively, and fairly. This page serves as your gateway to lodge a complaint relating to any of the services provided by our participating airlines and airports.
The Process
Once you have submitted your complaint form, your case will go through the following process
Complaint Lodged
Initial Assessment
Case Passed To Airline
Complete Complaint File
Decision
Start your complaint
Please click on the airline you are complaining about below
To help us serve you better, please select the airline involved in your complaint. By clicking on the respective card below, you will be directed to a specific complaint form for each airline. This way, we ensure that your complaint goes directly to the appropriate department, accelerating the overall resolution process. If you can't find the airline you're looking for, please contact us directly.
FAQ
If you don't see an answer to your question, you can send us an email from our contact form.
Our FAQ section is designed to provide quick and easy answers to common questions you might have regarding the complaint process. If your question isn't answered here, don't hesitate to reach out to us via our contact form.
All FAQsThe processing time can vary depending on the complexity of the case. However, we aim to resolve all complaints within 90 days.
Please provide all relevant information about the incident, including flight details, your contact information, and a detailed description of your complaint.
Yes, you can lodge a complaint on behalf of someone else provided you have their permission to do so. Read our guide on letters of authority.
Once your complaint is submitted, it will go through several stages including an initial assessment and a review by the airline. We will keep you updated on its progress.
EN-GB
DE
DE-AT
DE-CH
DA-DK
ES
HU
IT
FR
PL